I'm Pratham Gupta, a Product & Program Management Professional from Durham, NC
Product and program management professional with 2+ years of experience across enterprise SaaS and media technology platforms. Currently pursuing a Master of Engineering in Engineering Management at Duke University (3.94 GPA). I bring something most candidates don't, I've run live content operations at scale for platforms serving 10 Billion+ viewers, managed end-to-end project delivery across Engineering, QA, and Broadcast teams, and built reporting and reconciliation workflows that keep complex operations running on time.
My core areas of expertise
Specialized in product management, user research, operations execution, and reporting excellence across SaaS and broadcast technology environments.
From live operations to product strategy here's my story.
My career started where most product people never go, inside the machine. As a product engineer at Prime Focus Technologies, I wasn't given a roadmap and a desk. I was handed a live broadcast platform carrying contents of Indian Premier Leaguer (IPL), the T20 World Cup, and Pro Kabaddi, watched by over 10 Billion+ cumulative viewers, and told to keep it running.
That meant being embedded at the Star Sports office every day, sitting with their producers, watching how they actually used the product, and learning exactly where it let them down. I gathered their feedback, brought it to the product team, and saw how the gap between what gets designed and what gets used creates real operational cost. That experience is why I want to work in product and operations management, I've seen both sides of the wall, and I know how to close the gap.
When a live feed anomaly threatened recording continuity during a match, I didn't escalate and wait, I worked with my management and development team to build a Python monitoring system that caught disruptions at the microsecond level before they reached production. When a critical outage hit, our team ran an 18-hour recovery effort spanning three days. I owned all stakeholder communication throughout, keeping engineers, product managers, and the Star Sports client team aligned until the platform was fully restored. The CEO recognised the team's work publicly.
I led 250+ incident resolutions, each with a documented root cause analysis. I reduced repeat failures by 30% and accelerated delivery timelines by 25%. What I learned from every one of those incidents wasn't just how to fix things faster, it was how to design products and processes that make failure harder to reach in the first place.
At Duke, I'm now building the strategic layer on top of that foundation: product management, design thinking, competitive strategy, and stakeholder communication. I've conducted user research with 60+ users, written PRDs, run competitive analyses across 15+ platforms, and defined MVP launch plans for early-stage SaaS products.
I'm a Certified Scrum Product Owner (CSPO) and IBM Enterprise Design Thinking Practitioner. I believe the best product decisions are made by people who deeply understand both the user and the system delivering to them. That's the combination I bring.
Product thinking rooted in delivery
I've owned product delivery from PRD to production rollback. That means I write requirements with edge cases already in mind, prioritise with real delivery risk in view, and communicate tradeoffs in terms both engineers and executives understand.
Research-driven, execution-obsessed
From structured user interviews with 60+ users at Jobz to daily producer feedback at Star Sports, I build with users in the room. I translate qualitative insight into product requirements, and I stay accountable to outcomes, not just outputs.
10B+
Cumulative viewers served across live broadcast operations
250+
Incidents resolved with documented RCA and corrective action
99.8%
Platform uptime across IPL 2024, 2025 and T20 World Cup
Take a look at my
key projects
MVP Product Strategy — Jobz
The hardest part of early-stage product work isn't building, it's figuring out what not to build. At Jobz, I owned the discovery process before a single line of code was written. I ran structured interviews with 60+ potential users, mapped their actual workflows against what the team assumed they needed, and found significant gaps between the two. That research directly shaped the MVP scope: four core workflows, a clear positioning angle against 15+ competitors, and a prototype that let us test assumptions before committing resources. The research validated the approach and shaped the product roadmap.
Product Ownership at Scale — Prime Focus Technologies
Most product decisions happen in meeting rooms. Mine happened in a broadcast control room during live IPL matches, with producers waiting on content and no margin for error. I managed 15+ release cycles end-to-end scoping changes, coordinating QA, deploying to production, and making rollback calls in real time. Being embedded at Star Sports daily meant I had direct access to the people using the product under pressure, which made every requirement I wrote sharper and every prioritisation decision more grounded.
Two company awards recognise the outcomes: Customer Champ (2024) and Extra Punch Award (2025).
Published AI Research — IEEE Xplore
Peer-reviewed research published in IEEE Xplore on AI and machine learning applications. Writing for academic publication builds a discipline that transfers directly into product work: precise problem framing, evidence-based argument, and the ability to communicate complex ideas to a skeptical audience. That's the same skillset I bring to PRDs and roadmap presentations.
Take a look at my professional journey
2+ years of drive in GTM strategy, product operations, and cross-functional execution at SaaS and broadcast technology companies. Currently pursuing MS in Engineering Management at Duke.
View LinkedInSupply Chain Intern, Texas Wholesale, Dallas, TX
Texas Wholesale is a wholesale distributor supplying tobacco and general merchandise to over 4,500 retail partners nationwide.
- Recovered 3,000+ missing inventory records by partnering with warehouse, purchasing, and IT teams to identify root causes and strengthen Warehouse Management System (WMS) processes, improving inventory accuracy.
- Documented and standardized receiving, putaway, replenishment, picking, and shipping workflows, identifying operational bottlenecks and recommending WMS improvements that increased process consistency.
Operations Student Associate, Duke University Store, Durham, NC
Duke University's retail and e-commerce operation, with 22 stores serving the university community for 80+ years.
- Improved order fulfillment accuracy to 98% of daily shipments by identifying breakdowns in the receiving-to-shipping workflow and standardizing the inventory reconciliation process.
- Tracked logistics and inventory metrics in Oracle NetSuite, reducing discrepancies by 20% through purchase order verification and invoice matching against incoming vendor shipments.
Graduate Teaching Assistant, Duke University, Durham, NC
Focused on developing the skills to manage teams and execute strategy in Management in high-tech environments.
- Improved learning outcomes for 30+ students by developing training materials, incorporating student feedback, and collaborating with faculty to enhance course delivery.
- Facilitated 1-on-1 sessions and group reviews, organizing agendas, and tracking action items to strengthen student understanding.
Product Student Consultant, Jobz, Durham, NC
AI-powered hiring platform connecting aspirants with the right opportunities through video profiles and AI-driven fit assessments.
- Conducted user and industry research across 60+ interviews and 15+ competitor platforms, drafting customer-facing summaries and competitive analysis materials that addressed user pain points and shaped product positioning for CEO review.
- Defined a 4-phase rollout plan, success metrics, and program documentation for an AI-driven candidate CRM, coordinating cross-functional stakeholders to improve tracking workflows and reduce missed deadlines.
Support Engineer (Product), Prime Focus Technologies (now Brahma AI), Mumbai, India
Global media tech company serving 500+ broadcasters, including Warner Bros, Disney, and Star Sports, each with 200M+ viewers.
- Increased platform adoption by 40% by aligning 4 cross-functional teams and translating Voice of Customer and executive feedback into onboarding improvements that strengthened the user experience and ensured zero-downtime content delivery.
- Drove 25% faster delivery by managing release planning, Jira backlogs, and supplier and vendor coordination across multiple projects with competing deadlines to ensure releases shipped on time and production-ready.
- Reduced platform failures by 30% by monitoring 250+ incidents, developing reports on resolution and recurring failure trends, performing root cause analysis using SQL and system logs, and documenting findings in shared repositories.
Awards: Customer Champ Award Q4 FY24, Extra Punch Award Q4 FY25
Honors & Awards
Extra Punch Award
Issued by Prime Focus Technologies · May 2025
Received this award for building a live feed monitoring system that tracked broadcast disruptions during IPL 2025 and T20 World Cup. Recognises going beyond the role. I saw a gap, defined the fix, and shipped it.
Customer Champ
Issued by Prime Focus Technologies · Jul 2024
Received this award for client service and issue resolution during IPL 2024 live operations at Star Sports. The producers I worked with every day gave this feedback. I earned it by being the person they could always count on.
What people say about me
Recommendations and feedback from colleagues I've worked with.
Biswajeet Singh
Team Lead Application Support at BRAHMA AI
Worked together at Prime Focus Technologies
"I had the privilege of directly working with Pratham Gupta at Prime Focus Technologies. He always impressed me with his brilliant problem-solving skills, particularly when dealing with complicated application problems. Pratham possesses a great ability to identify root causes quickly and then put into place successful solutions, reducing downtime and greatly enhancing user satisfaction. He is also an exceptional communicator, who can always clearly explain technical ideas to both technical and non-technical stakeholders. Pratham is a team player par excellence, always looking to assist, provide knowledge, and help foster a positive and cooperative spirit. I strongly recommend Pratham, he always goes the extra mile to offer great support to our clients."
Shaibaz Shaikh
Cybersecurity Senior Officer | IT Infrastructure & Clouds
Worked together at Prime Focus Technologies
"I had the opportunity to work closely with Pratham across different teams during at Prime Focus Technology. Pratham consistently impressed me with his ability to adapt and excel in diverse team environments while maintaining a high standard of work. One of Pratham's remarkable strengths is his expertise in documentation. Whether it was preparing operational workflows, troubleshooting guides, or knowledge base articles, his attention to detail and clarity ensured that his documentation was not only thorough but also highly accessible. Beyond his documentation skills, Pratham showcased a deep understanding of application support processes and demonstrated exceptional problem-solving abilities. His proactive attitude, collaborative nature, and ability to work seamlessly across different teams made him a key contributor to the success of various initiatives. I highly recommend him and look forward to seeing his continued success in the future."
Education
Master of Engineering in Engineering Management
Duke University - Pratt School of Engineering
GPA: 3.9/4.0
Aug 2025 – May 2027
Durham, NC
Product Management, Design Thinking, Competitive Strategy, Marketing, Project Management
Bachelor of Engineering in Information Technology
University of Mumbai - Shah & Anchor Kutchhi Engineering College
GPA: 3.6/4.0
Aug 2019 – May 2023
Mumbai, India
Operations Research, Project Management, Artificial Intelligence and Data Science
Skills & Expertise
Product & Discovery
Program Management
Operations
Technical Tools
Beyond Work
When I'm not driving product launches or coordinating cross-functional teams, you'll find me doing what I'm truly passionate about.
Hip Hop & Bollywood Dancing
I performed and danced throughout my undergraduate years at the University of Mumbai. Dancing is my creative outlet, a way to express myself and connect with communities through movement and rhythm.
Soccer
I'm passionate about playing soccer regularly. The sport embodies the same values I bring to my professional work which are teamwork, strategy, and the drive to win. It's where I unwind and stay active.